We get asked fairly often what actually happens when a fleet sets up a proper tyre arrangement with us, as opposed to just calling whenever something goes wrong. It's a fair question, most fleet operators have never done this before and the process shouldn't be a mystery. Here's exactly how it works.
It starts with one conversation about what you're actually running
There's no long form to fill in. We want to know how many vehicles, what kind of driving they're doing, and how the fleet is currently handling tyres, whether that's nothing formal at all or an arrangement that isn't really working. That tells us whether a monthly or fortnightly check schedule makes more sense, and gives us a realistic picture before anything gets agreed.
What's included
Every vehicle gets a scheduled on-site visit, tread depth, pressure and a proper look for damage, done in one trip rather than booking each van in separately. Between visits, a fleet on the arrangement gets priority when something does go wrong, ahead of our standard queue. And every visit gets a dated record for each vehicle, useful for your own records and for anyone who ever asks for evidence that tyres are being properly maintained. Any tyre that actually needs replacing is fitted at a pre-agreed rate, so there's no negotiating a price while a van sits waiting.
How payment actually works
This is the part that trips a lot of fleet arrangements up, so we've built it to be straightforward from day one. New accounts are set up on a card or direct debit basis, collected automatically rather than chasing invoices around, which means work starts without either side carrying risk waiting on payment. As an account builds a track record with us, we're happy to move to short, sensible payment terms. What we don't do is open-ended long payment terms on stock we've already paid for ourselves, that's not fair to either side and it's not how we run the business.
An optional guarantee, if it's useful
For fleets on our mid-range tyre range, we offer an optional cover add-on at the point of fitting, free puncture repair for the life of the tyre, plus a tiered discount toward replacement if a tyre is damaged beyond repair before it's worn out. It's entirely optional and only makes sense on the mid-range range where the numbers actually work, we'll talk you through whether it's worth it for what you're running rather than pushing it as a default.
What to have ready for that first call
It helps to know roughly how many vehicles are involved, what they are, vans, pickups, cars, and a rough sense of typical mileage or how many drops a day if it's delivery work. You don't need exact tyre sizes or a full vehicle list ready on day one, that gets sorted once an arrangement is agreed, but the more we know about how a fleet is actually used, the more accurately we can size the check schedule and the pricing from the start rather than adjusting it later.
Who this actually suits
This works well for van fleets, trade vehicles, delivery operators and any business running more than a handful of vehicles across Dundee, Perth, Angus or north Fife where tyre downtime actually costs something. It's not built for huge national fleets, that's not what we are, it's built properly for the businesses running real vehicles on real routes across our own patch, who want tyres handled by someone who actually turns up and answers the phone themselves.
If that sounds like what you're after, get in touch and we'll have a straight conversation about your fleet. No pressure, no call centre, just a proper fleet tyre arrangement built around what you're actually running.
